Watertown Office | 1000 Washington St, Watertown, NY 13601 | (315) 786-3937
Lowville Office | 7785 N State St, Lowville, NY 13367 | (315) 376-8159
Watertown Office | 1000 Washington St, Watertown, NY 13601 | (315) 786-3937
Lowville Office | 7785 N State St, Lowville, NY 13367 | (315) 376-8159
Networking Technology, Inc. d/b/a RXNT (“RXNT”) contracts with healthcare organizations to provide
cloud-based software solutions for electronic prescribing, practice management, and electronic
health records. We place the utmost value on maintaining the privacy and security of the information
we maintain for our customers. This notice is regarding a recent cybersecurity incident that involved
certain information.
What Happened? On March 3, 2026, RXNT became aware of unauthorized activity on one of the
RXNT solutions used by a portion of our customers. We conducted an internal investigation
alongside cybersecurity experts and took steps to contain the activity and confirm that the
unauthorized actor had been eliminated from the environment. RXNT additionally notified law
enforcement. The investigation determined that, between March 1, 2026, and March 3, 2026, an
unauthorized actor obtained certain data stored on our system. We conducted a comprehensive
review of the affected data to identify what information was involved and the individuals and
customers to whom it related. RXNT notified affected customers beginning on May 1, 2026.
What Information Was Involved? The information involved varies by individual and may include
patient names, dates of birth, demographic information (such as addresses, contact information,
and patient IDs) and prescription information (such as prescribing provider, prescription, and
receiving pharmacy). In limited instances, a Social Security number was also included. The incident
did not involve any payment card, bank account, or other financial information.
What RXNT Is Doing. Data privacy and security are RXNT’s highest priority and we take this incident
very seriously. After becoming aware of the incident, RXNT immediately took steps to contain it and,
with the help of external cybersecurity experts, confirmed that the unauthorized actor was
eliminated from the environment. To help prevent a similar incident from happening in the future, we
will continue to take steps to further strengthen the security of all our systems and applications.
On May 1, 2026, RXNT notified affected customers of this incident. Since then, it has worked with
customers to notify individuals whose information was involved. RXNT is also providing resources
involved individuals can use to help protect their information, including complimentary credit
monitoring and identity protection services for individuals whose Social Security numbers were
involved in this incident.
What Individuals Can Do. While the investigation did not reveal any instances of fraud or identity
theft that have occurred as a result of this incident, as a precaution, RXNT recommends individuals
review relevant statements for unrecognized transactions. In the event of suspicious activity, they
are encouraged to contact the associated vendor or provider immediately. Information about
additional steps individuals can take to protect their information is below.
For More Information. RXNT has also established a dedicated, toll-free call center for questions
about this incident. The call center may be reached at 877-327-7205 from 9 a.m. to 9 p.m. Eastern Time,
Monday through Friday, excluding some major U.S. holidays.